Privacy Policy

At ShopeWow Ltd, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or interact with our mobile applications such as Ochanti.

Introduction

This Privacy Policy applies to all services provided by ShopeWow Ltd ("ShopeWow", "we", "our", or "us"), a company registered in the United Kingdom. By using our services, you agree to the collection and use of information in accordance with this policy.

We are committed to protecting your personal data and respecting your privacy. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

Information We Collect

We collect different types of information depending on how you interact with our services.

Information You Provide

• Contact information: Name, email address, phone number, and company name when you contact us or request a consultation.
• Account information: Username, password, and profile details if you create an account in one of our applications.
• Project information: Data you input into our applications, such as project details, financial records, worker information, and supplier records.
• Communication content: Messages, feedback, and any content you share with us through forms or support channels.

Information Collected Automatically

• Device information: Device type, operating system, browser type, and unique device identifiers.
• Usage data: Pages visited, features used, time spent, and interaction patterns.
• Log data: IP address, access times, and referring URLs.
• Location data: Approximate location based on IP address (precise location only with your explicit consent).

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process your requests and respond to inquiries
• To deliver software updates and security patches
• To communicate with you about service changes, updates, and promotions (where you have opted in)
• To analyze usage trends and optimize user experience
• To detect, prevent, and address technical issues or fraudulent activities
• To comply with legal obligations and enforce our terms of service

Data Sharing & Disclosure

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service providers: With trusted third-party providers who help us operate our services (such as hosting, analytics, and payment processing) and who are bound by confidentiality obligations.
• Legal requirements: When required by law, court order, or to protect our rights, property, or safety, or that of others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
• With your consent: When you have explicitly authorized the sharing of your information for a specific purpose.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Staff training on data protection and confidentiality
• Secure cloud infrastructure with reputable providers

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to mitigating risks.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

When personal data is no longer needed, we securely delete or anonymize it. Specific retention periods depend on the type of data and the legal or business requirements applicable to it.

Your Rights

Under data protection law, you have the following rights regarding your personal information:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal data (subject to legal requirements).
• Right to restriction: Request that we limit how we use your data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to certain types of processing, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at contact@shopewow.com. We will respond to your request within one month, in accordance with applicable data protection laws.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly.
• Performance cookies: Help us understand how visitors interact with our site.
• Functionality cookies: Remember your preferences and settings.
• Analytics cookies: Provide insights into site usage to help us improve.

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those external services. We encourage you to review the privacy policies of any third-party services you interact with.

We work with carefully selected third-party providers for hosting, analytics, payment processing, and AI services. These providers have their own privacy practices and are required to comply with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can take appropriate action.

International Data Transfers

As a UK-based company serving an international audience, your personal data may be transferred to and processed in countries outside the UK and European Economic Area. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the relevant authorities.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending you a notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law. You can contact the ICO at ico.org.uk.